FCPS Tech Support

FCPS Tech Support

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General Information 9

• Submit a ticket in the FCPS Tech Support Portal as a Staff Member
• Want to access FCPS Tech Portal as a Staff Member
• HR - Contacting Human Resources for Retirees and Non-Employees
• Contact Human Resources (HR) for FCPS Employees
• FCPS Unified Login Page

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MFA 8

• Setting up Multi-Factor Authentication (MFA) for FCPS SSO using the Microsoft Authenticator App on smartphone
• Setting up Multi-Factor Authentication (MFA) for FCPS SSO using the Google Authenticator App on smartphone
• Setting up Multi-factor Authentication (MFA) for FCPS-SSO
• Setting up Multi-Factor Authentication (MFA) for FCPS SSO using a YubiKey
• Setting up Multi-Factor Authentication (MFA) and Single Sign On (SSO) with an Authenticator App

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Parent & Student Technology Help Desk

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Adobe Creative Cloud 3

• Prefer to Download PDF Files rather than Opening them in a Web Browser
• Prefer to Open Adobe Documents or PDF File in Adobe rather than in a Chrome Browser Tab
• Unable to Open an Adobe PDF link and getting the Error Message

Benchmark Universe 1

• Get assistance with Benchmark Universe issues

Boundary Locator System 1

• Identify Fairfax County Public Schools (FCPS) Boundary Locator

Browsers 1

• Clearing cache in Microsoft Edge or Google Chrome browsers

BYOD 1

• A student wants to bring their personal computer to school

Chromebook 14

• Install Chrome extensions on my FCPS Chromebook
• Information about how to use a Chromebook
• Access Google Drive Files offline on a Chromebook
• Chromebook Touchpad
• Information on How to use a Chromebook Keyboard

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Cue Think 1

• Need Assistance with Cue Think

Dreambox 1

• Need assistance with Dreambox issues

FCPSOn 1

• Information about FCPSOn

Gizmos 1

• To get assistance with Gizmos issues

Google 4

• Unable to view the entire page in Google Docs
• Restore Chrome browsers bookmarks and saved tabs
• Find more information on Google Workspaces
• Assistance with Chrome Sync.

Lightspeed 1

• Report Unsafe Web Content

Login 1

• FCPS Single Sign-On (FCPS-SSO) for families using SIS ParentVUE credentials

Opt Out Forms 1

• Student Opt-Out Forms

PaperCut 1

• Print to Papercut on a Chromebook

Parent Digital Consent 3

• Finding the Digital Resources Consent form
• Opting out of YouTube in Parent Digital Consent (PDC) Portal
• Unable to find the Military Opt-Out form in Parent Digital Consent (PDC)

Passwords 2

• Need To Change Password
• Setup Password Recovery Options for an Account

Quick Links 4

• Google Workspace for Education
• Student Information System (SIS)
• Zoom
• Schoology

Schoology 1

• Access Schoology on a Smartphone

SIS ParentVUE 4

• Password Requirements for the ParentVUE
• Want to Access ParentVUE
• Online Registration for a New and Returning Students
• Password Reset for a ParentVUE Account

ST Math 1

• Need Assistance with ST Math issues

Student Transfer Application 1

• Access the Online Student Transfer Application

Tech Support Portal 1

• Getting Started with the Tech Support Portal

Technology Device Permissions 1

• Technology Device Permission Forms- Devices and Mifis

Technology@Home 1

• Software Discounts For Students

Windows OS 3

• Populate Searched Items on the Windows Start Menu
• Keeps Logging into an Account Associated with Another Organization
• Troubleshooting Microphone Issues on a Windows Laptop

Wixie 1

• Need Assistance with Wixie Issues