Issue Summary: Need assistance with clearing cache in Microsoft Edge or Google Chrome browsers. Solution: Clearing your browser's cache can potentially solve problems you may be experiencing. If you need to clear your cache, please follow the directions below: For Microsoft Edge: Step Directions 1 Press the keys CTRL + SHIFT + DEL all at the same time 2 A new window opens ("Clear browsing data") 3 Change the time range to "ALL TIME" 4 Confirm "Download History, Cookies and Other Site Data, Cached images and files" are all checked 5 Click blue 'Clear Now' button 6 When the cache is cleared, close and reopen the Microsoft Edge browser For Google Chrome: Step Directions 1 Press the keys CTRL + SHIFT + DEL all at the same time 2 A new window opens ("Clear browsing data") 3 Click on the Basic tab 4 Change time range to 'ALL TIME' 5 Confirm "Browsing History, Cookies and Other Site Data, Cached images and files" are all checked 6 Click on the Advanced tab 7 Change time range to 'ALL TIME' 8 Confirm "Browsing History, Download History, Cookies and Other Site Data, Cached images and files" are all checked 9 Click blue 'Clear data' button 10 Wait for cache to clear (spinning circle will stop and return to Clear Browsing Data window) 11 When the cache is cleared, close and reopen the Google Chrome browser Additional Support: Help us improve our knowledge base. Please rate this article to assist us in providing better support solutions. If you require further assistance, submit a ticket using the Tech Support Portal at https://support.fcps.edu and an IT support partner will assist you.