How do I clear my cache in Microsoft Edge or Google Chrome browsers?

Clearing your browser's cache can potentially solve problems you may be experiencing. If you need to clear your cache, please follow the directions below:

For Microsoft Edge

Press the keys CTRL + SHIFT + DEL all at the same time
A new window opens ("Clear browsing data")
1. Change the time range to ALL TIME
2. Confirm "Download History, Cookies and Other Site Data, Cached images and files" are all checked
Click blue 'Clear Now' button
When the cache is cleared, close and reopen the Microsoft Edge browser

For Google Chrome

Press the keys CTRL + SHIFT + DEL all at the same time
A new window opens ("Clear browsing data")
Click on the Basic tab
Change time range to ALL TIME
Confirm "Browsing History, Cookies and Other Site Data, Cached images and files" are all checked
Click on the Advanced tab
Change time range to ALL TIME
Confirm "Browsing History, Download History, Cookies and Other Site Data, Cached images and files" are all checked
Click blue 'Clear data' button
Wait for cache to clear (spinning circle will stop and return to Clear Browsing Data window)
When the cache is cleared, close and reopen the Google Chrome browser