Issue Summary:

  • Need assistance with clearing cache in Microsoft Edge or Google Chrome browsers.

Solution: 

  • Clearing your browser's cache can potentially solve problems you may be experiencing.  If you need to clear your cache, please follow the directions below:


For Microsoft Edge:


 

Step

Directions

1

 Press the keys CTRL + SHIFT + DEL all at the same time

2

 A new window opens ("Delete browsing data")

3

 Click on the drop down for time range and select "ALL TIME"
4 Confirm "Browsing History, Download History, Cookies and Other Site Data, Cached images and files" are all checked
5 Click blue 'Clear Now' button
6 When the cache is cleared, close and reopen the Microsoft Edge browser


For Google Chrome:


 

Step

Directions

1

 Press the keys CTRL + SHIFT + DEL all at the same time

2

 A new window opens ("Delete browsing data")

3

 Click on the More tab
4 Change time range to 'ALL TIME'
5 Confirm "Browsing History, Cookies and Other Site Data, Cached images and files, Download History" are all checked
6
 Click blue 'Delete data' button
7
 Wait for cache to clear (spinning circle will stop and return to Delete Browsing Data window)
8
 When the cache is cleared, close and reopen the Google Chrome browser



Additional Support:


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