Set up Your FCPS Network Password (Staff/Faculty) for the first time

Issue Summary:

FCPS Staff and Faculty need assistance to set up their network password for the first time.

Solution:

Please use your multi-factor authentication app on your mobile phone and your computer to complete the steps below:

Step

Directions

Images and/or Videos

Open your web browser (like Chrome or Edge) and go to the FCPS homepage (http://www.fcps.edu). In the search bar, type "password". Click on the search result that says 'Password Management - Forgot or Need to Change Your Password?'.

On the next page, scroll down to the Change Password section. Click on the 'Staff/Faculty' link to proceed to the sign-in page.

On the FCPS Sign In screen, click in the "User Name" field and enter your FCPS username.

Click in the "Password" field and enter your temporary password. Then click the blue "Login" button.

First-Time Security Setup: If this is your first time, you must set up your Authenticator App. Click the "Authenticator App" button.

Open your Authenticator App on your smartphone. Look for the "+" sign or the option to "Scan a QR Code". Scan the large black and white box (QR Code) shown on your computer screen. Once scanned successfully, click "Next" on the computer screen.

The Authenticator App will show a 6-digit number that changes every 30 seconds. Type this number into the "Enter verification code" field on your computer and click "Submit"

Recovery Codes: You will see 10 important Recovery Codes. These are one-time-use backup codes for emergencies. Choose how you would like to back up these codes. “Copy” will copy them to the clipboard of the computer and let you paste them into a secure location. “Print” will send them to a printer connected to your computer and then you can secure the hard copy of the codes.

You will be asked if you trust the device. If this is your computer, click "Yes, I trust this device" to reduce future MFA prompts.

On the next screen, click the "Reset" button (near your email address) to officially start the password change process.

Review the Acceptable Use Policy and click "I agree to these conditions" to continue.

On the "Change Password" screen, enter your new, secure password in the "Password" field.

Re-enter your new password in the "Password Confirmation" field. Make sure the four security requirements listed are all checked green.

Click "Next" to finalize and save your new password!

Additional Support:

Help us improve our knowledge base. Please rate this article to assist us in providing better support solutions. If you require further assistance, submit a ticket using the Tech Support Portal at https://support.fcps.edu and an IT support partner will assist you.